Placestead

Terms of Service

Effective date: July 3, 2026

1. Agreement

These Terms of Service (“Terms”) govern access to and use of the Placestead platform (the “Service”) by the organization purchasing a subscription (“Customer”) and its authorized users. By creating an account or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

The Service provides youth tracking, attendance and kiosk sign-in/out, incident reporting, staff scheduling and timekeeping, communication logs, and billing management tools for licensed group home and residential care providers. The Service is a record-keeping and administrative tool; it does not provide medical, legal, or clinical advice, and it does not replace the Customer’s obligations under its license or applicable law.

3. Accounts and Access

  • Customer is responsible for maintaining the accuracy of its account information and for all activity under its accounts.
  • Users must keep credentials confidential and must not share accounts.
  • Customer is responsible for promptly deactivating access for staff who leave its organization.
  • Role-based permissions within the Service are configured and managed by the Customer.

4. Customer Data

Customer retains all rights to the data it enters into the Service (“Customer Data”), including youth records. We process Customer Data solely to provide the Service, as described in our Privacy Policy and, where applicable, a Business Associate Agreement. Customer is responsible for ensuring it has the legal right to enter and process the data it stores in the Service, including compliance with child welfare confidentiality laws applicable to its operations.

5. Acceptable Use

  • No attempting to access another organization’s data or circumventing access controls.
  • No use of the Service to violate any law or regulation.
  • No reverse engineering, reselling, or providing the Service to third parties without our written consent.
  • No uploading of malicious code or interfering with the operation of the Service.

6. Subscriptions and Payment

The Service is offered on a subscription basis, billed monthly or annually per the plan selected at purchase. Plan upgrades take effect immediately and are prorated for the remainder of the billing period. Plan downgrades and cancellations take effect at the end of the current billing period; the Service remains available through the period already paid for, and no partial-period refunds are issued. Fees are otherwise non-refundable except for billing errors or as required by law. We may change pricing with at least 30 days’ notice, effective at the next renewal. Accounts with unpaid balances may be suspended after reasonable notice.

7. Availability and Support

We work to keep the Service available at all times but do not guarantee uninterrupted availability. We may perform scheduled maintenance with reasonable notice. Support is provided per the Customer’s plan level.

8. Term, Suspension, and Termination

Either party may terminate at the end of the then-current subscription period. We may suspend or terminate access immediately for material breach of these Terms, including non-payment or misuse. Upon termination, Customer may request an export of Customer Data within 30 days, after which we may delete it in accordance with our Privacy Policy and applicable law.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CUSTOMER REMAINS SOLELY RESPONSIBLE FOR ITS REGULATORY AND LICENSING COMPLIANCE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, AND EACH PARTY’S TOTAL LIABILITY ARISING OUT OF THESE TERMS WILL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE TWELVE MONTHS PRECEDING THE CLAIM. THESE LIMITS DO NOT APPLY TO A PARTY’S BREACH OF CONFIDENTIALITY OBLIGATIONS OR CUSTOMER’S PAYMENT OBLIGATIONS.

11. General

These Terms, together with any order form, BAA, and our Privacy Policy, are the entire agreement between the parties regarding the Service. We may update these Terms with at least 30 days’ notice for material changes. If any provision is unenforceable, the remainder stays in effect.

12. Contact

Questions about these Terms: support@placestead.com